Frequently asked questions

A. Our cost savings are passed onto our customers by virtue of the fact that our parts and labour overheads and mark up costs are far less than a main dealer. Our extensive parts buying power allows us to negotiate good rates and these savings are passed on to our customers.

A. The Government passed legislation in October 2003 called “Block Exemption”. This allows independent garages to carry out your car service and at the same time ensure your warranty is protected at all times.

A. All the parts used are Original Equipment (OE) standard parts. Parts manufacturers and distributors can now freely supply all parts to all garages and in most cases the parts supplied to independent garages are the same as those used by the main dealer.

A. Payment by either Cash, a Credit or Debit Card. For corporate account holders payment is due within 30 days of completion directly to Five Star Autocentre Ltd.

A. Whilst we do not offer a full valet service we will ensure that the outside of your car is cleaned and the inside is vacuumed before it is returned to all Gold Service customers.

A. Yes. We will ensure that your service book has been updated and stamped when the car is returned to you.

A. Yes. We will endeavour to detect any reported faults FREE OF CHARGE and then inform you of our findings immediately.

A. Yes. At no time will we complete any additional work without first obtaining your authorisation.