Privacy Policy
Privacy Policy
Who we are
Five Star Autocentre is committed to protecting your personal information and respecting your privacy.
This Privacy Notice explains what personal information we collect, why we collect it, how we use it, how we keep it secure and your rights under UK data protection law.
Contact Details
Five Star Autocentre
The Triangle
Allen Row
Paddock
Huddersfield
HD1 4RN
Telephone: 01484 545422
What Information We Collect
We may collect:
- Your name
- Postal address
- Telephone number
- Email address
- Vehicle registration number
- Vehicle make and model
- Vehicle Identification Number (VIN), where applicable
- MOT, service and repair history
- Booking information
- Invoice and payment records
- Warranty information
- Communications between you and Five Star Autocentre
- CCTV images where cameras are operating on our premises
How We Use Your Information
We use your information to:
Book your vehicle into our workshop
Carry out servicing, repairs and MOT testing
Contact you regarding your vehicle or booking
Order parts where necessary
Prepare quotations and invoices
Maintain your vehicle service history
Process warranty claims
Respond to enquiries and complaints
Comply with legal and accounting obligations
Improve the services we provide
Where you have given your consent, we may also contact you with:
MOT reminders
Service reminders
Information about products and services offered by Five Star Autocentre
You can update your communication preferences at any time.
Our Legal Basis
We process your personal information because:
It is necessary to perform our contract with you.
It is necessary to comply with our legal obligations.
It is necessary for our legitimate business interests.
Where required, you have provided your consent.
Marketing
Marketing communications are only sent where you have chosen to receive them.
You may withdraw your consent at any time by contacting us.
Sharing Your Information
We may share your information where necessary with:
Parts suppliers
Warranty providers
MOT and DVSA-related services
Payment providers
Secure software providers used to manage our business
Professional advisers
Regulatory or law enforcement authorities where required by law
We never sell your personal information.
Data Retention
We retain your information only for as long as necessary.
Certain records, including invoices and accounting records, must be retained for at least seven years to comply with UK legal and tax requirements.
Where legally permitted, personal information will be securely deleted or anonymised when no longer required.
CCTV
CCTV operates in parts of our premises for the security of our customers, staff, vehicles and property, and to assist in the prevention and investigation of crime.
Recordings are retained only for as long as reasonably necessary unless required for an investigation or legal proceedings.
Your Rights
You have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request erasure where applicable.
Request restriction of processing.
Object to certain processing.
Request data portability where applicable.
Withdraw marketing consent at any time.
Some rights may be limited where we are legally required to retain records.
Subject Access Requests
If you would like a copy of the personal information we hold about you, please contact us.
We may ask for proof of identity before releasing personal information.
Keeping Your Information Secure
Five Star Autocentre takes appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Changes to This Privacy Notice
This Privacy Notice may be updated from time to time.
The latest version will always be available on our website.
Complaints
If you have any concerns about how we have handled your personal information, please contact us first so we have the opportunity to resolve the matter.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk