Customer Feedback
Customer testimonials and reviews
Drivers are naturally cautious, especially when dealing with a new garage. We all share a fear of making the wrong decision and as a result, we look for reassurance that we are doing the right thing. As well as winning multiple awards we are happy to share our customer feedback.
Below are our latest reviews from Google but you can also view lots more reviews on Google Reviews:
Sallyanne G.
06:31 04 Oct 26
I was unlucky enough to get a puncture, but lucky enough to be just around the corner from Five Star. I always getting me tyres changed there and without knowing this they... managed to squeeze me in and do a repair. So friendly and helpful, thanks for the rescue 😊read more
Jasmine W.
16:43 03 Oct 26
I can't sing this garage's praises enough. I had an engine fault on my Toyota Corolla and had it looked at another garage. The other garage completely misdiagnosed the fault and... kept telling me everything was fine. I brought it to Five Star and they did a comprehensive diagnostic test and finally found out the underlying issue. The car was fixed quicker than expected and I was kept updated throughout the whole experience. Not once did I feel like I was being fobbed off or taken the mock out of. Everything that happened was explained to me. Emma was brilliant throughout the whole thing. Thank you very much!read more
Ropa K.
14:11 03 Oct 26
Went for Diagnostic service and MOTGreat customer service from start to finish.Staff members were well informative for next steps and future adviceHighly recommend their... servicesread more
Karen M.
12:08 03 Oct 26
Wow what can I say. First time I used Five Star after moving to the area. I was kept up to date with repairs and prices throughout. Both my car and I were definitely given 5... star treatment that unfortunately we hadn’t been given before our visit, by other garages. A lot of work done on my car and cannot thank them enough for keeping me safe. Very quick and efficient would definitely recommend. ⭐️read more
Simeon
16:26 02 Oct 26
Took car here to get service last month, all good, let me know what needed doing got it done. Something faulty arose shortly later (at no fault of theirs) I took it back in today,... after booking in and sorted with no hesitation/free. Really nice reception, friendly staff. Will be back!read more
Chloe M.
09:52 30 Sep 26
⭐⭐⭐⭐⭐I can’t recommend 5 Star enough. My car has been in the garage this week for some fairly extensive repairs, and from start to finish I’ve... been really impressed with the service I received.A special mention has to go to Emma, who was absolutely brilliant throughout. She kept me regularly updated, talked me through all the work that needed doing, provided clear quotes and explained the best- and worst-case scenarios so I knew exactly where I stood. She was always friendly, professional and approachable, and never made me feel like I was asking too many questions.Having extensive work done on your car can be stressful, especially when you don’t know what the final bill is going to look like, but Emma made the whole process feel much easier and kept me informed every step of the way.The communication, customer service and professionalism from 5 Star have been fantastic. I’m really grateful for how well everything was handled and I’ll definitely be using 5 Star again in the future.Thank you to Emma and the whole team at 5 Star! ⭐⭐⭐⭐⭐read more
Jez W.
15:00 29 Sep 26
I rang this morning due to a problem with my seatbelt. I was told to pop the car down and they would sort it.They sorted my car straight away and I am not a regular customer.I... will be going back in Jan 2027 for my service. They have even already told me what my car needs just from reading my key.Once done, my BMW's incar service record will also be updated.Nice friendly people worth using and would recommend.Jezread more
Andy W.
13:07 28 Sep 26
Work was completed faster than expected and appears to have resolved the issue. Great communications also
kay A.
15:40 26 Sep 26
Excellent MOT test centre. Friendly, professional and efficient service from start to finish. Everything was explained clearly, and the whole process was quick and hassle-free.... Highly recommended!read more
Stephen G.
15:30 26 Sep 26
Reliable and good service and mot. Will definitely be using 5star again. Thanks.
Stephen B.
12:26 26 Sep 26
I've used them a couple of times now for servicing and MOT's.Great service, friendly staff and a clean car to pick up! 🙂
Matas B.
07:59 26 Sep 26
Had a great experience at Five Star Auto Centre. My MOT was done quickly, and Harriet on reception was lovely and really helpful. Excellent customer service all round!
Joe N.
19:07 25 Sep 26
Absolutely brilliant service from start to finish. I genuinely couldn’t fault them.I had quite a big job done on my Volvo, after it went into limp mode and the engine light came... on, including a replacement manifold, cleaning out the intakes and a few other things, and everyone I dealt with was so lovely, friendly and helpful. They went out of their way to make what could have been a stressful car problem so much easier. They kept me updated, explained everything clearly and were incredibly accommodating throughout.A special mention has to go to Emma and Nikita on reception. Nikita was so helpful throughout and really made everything easy, and Emma was absolutely lovely and even stayed later so I could collect my car after work. That level of customer service is rare these days and was hugely appreciated.It’s obvious they genuinely care about their customers rather than just getting the job done and moving on. I wouldn’t hesitate to recommend them and will definitely be using them again in the future.10/10 service — thank you so much!read more
Matthew W.
15:21 25 Sep 26
Great no hassle experience. Emma and Harriet were lovely to deal with. Thanks for everything
Laura D.
16:03 24 Sep 26
I can not recommend this garage enoughThank you so much to all who worked on my car and to emma.what a gal! 😁😄Will always use this garage now .
Julia L.
14:13 24 Sep 26
Can't fault the service. The problem with my car was diagnosed and repaired quickly and I was kept informed brilliantly by Emma and Nikita
Patryk S.
15:14 23 Sep 26
Called five star for a reason. The service from Emma and Nikita is impeccable. They have dealt with me a few times now and are very knowledgeable and helpful.The work on the car... is top notch too they do exactly what they say they will do and throw in a wash and car clean too. The only garage i will trust and have no intention of taking my car anywhere else.read more
Paul W.
10:13 23 Sep 26
Emma and Nic were very polite and provided fantastic customer service would highly recommend taking your car here for any work
deerdave
21:36 22 Sep 26
Always looked after by Emma and Nikita who are always very happy to be able to serve you.
Lisa
10:13 22 Sep 26
Five Star Auto always do a fantastic job on my car. Emma and Jenine are so welcoming, friendly and professional, and they always keep me updated throughout the whole process.The... garage is reliable, trustworthy and consistently keeps my car in excellent condition. I always have complete peace of mind knowing my car is in good hands. I wouldn’t hesitate to recommend Five Star Auto to anyone looking for a great, reliable garage! ⭐️⭐️⭐️⭐️⭐️read more
Earle K.
09:37 22 Sep 26
Emma & Nikita brilliant customer service xx Earle
Chris R.
09:26 22 Sep 26
We have used Five Star a number of times now across our family with several different cars. This time it was my 640D GC that had developed a tyre pressure monitoring fault.My... usual BMW "specialist" advised it was a BMW only repair. Five star diagnosed the problem within an hour. Repaired quickly after ordering the part and the work carried out within a few hours. And at a cost a lot less than I thought. This is a top garage, the service is top notch everytime and Emma and the customer service team are very very good.read more
Joe
07:23 22 Sep 26
Nikita and Emma were lovely to deal with, very friendly reception staff, fabulous service would highly reccomend
Yusuf A.
17:09 21 Sep 26
Really friendly staff, communicated well and supportive, would absolutely come again!
Jake S.
16:04 21 Sep 26
Emma and Nikita are great. Very knowledgeable, helpful and super organised. Helps the whole process to have a great front of house team as well as excellent service on our... vehicles. All makes seem to be covered . Including Electric vehicles.read more
Dave M.
14:16 21 Sep 26
Had my mot with these .. very quick and efficient and the staff were great very helpful and polite . Will defo be using them again
Matthew A.
13:51 21 Sep 26
Amazing staff and quick service too. Only had MOT done this time but will keep coming back. Thank you.
Steve M.
16:34 20 Sep 26
Harriet on the desk was a very happy helpful and friendly young lady
Samantha M.
19:15 19 Sep 26
Incredibly grateful to Emma and Matty to have found 5 star! It was indeed a 5 star service. Our poorly mini needed an honest assessment and review so we didn’t keep pouring money... into it. Helpful, knowledgeable and all with a lot of warmth. Apologies this is so late in arriving as a review! 2 weeks after… better late than never and thank you.read more
Zoe M.
10:08 19 Sep 26
Excellent great staff i was having issues with my car after a recall and they found the issue and really helped id recommend these 100%
Craig V.
16:07 18 Sep 26
Honest, professional service throughout. Great customer service
Nathan B.
14:24 18 Sep 26
Excellent service, car had a serious fault that normal garage were not confident with. Contacted Five Star and they were very helpful, quickly diagnosed the fault and able to... provide a solution to get the car sorted quickly. Set out clear timelines for parts and repair and delivered early.read more
Bernard S.
12:27 18 Sep 26
Brilliant garage. We broke down two days ago, I had recovery take me straight to 5 Star. Phoned up before we got there, Nikita and Emma looked after us sorting parts out before we... got there and to top it all they gave me a free courtesy car for the night. Van all fixed and back. Very happy that they managed to fit it in and amongst all the scheduled work they had in. Bernard.read more
Erholove J.
11:32 18 Sep 26
Emma and Harriet, great service and great communication. Definitely recommend ❤️
Tony B.
08:57 18 Sep 26
I've been a customer for a number of years (almost as long as they've been around) and always find them to be honest with advice and the pricing policy is on show for customers to... see for different levels of service. The owner is personable, very efficient and easy to talk to. Five Star are a member of the good garage scheme and don't charge unnecessarily either, well not in my experience anyway.read more
asif H.
07:47 17 Sep 26
Emma and nickita were both brilliant. Excellent customer service skills. Looked after us immensely kept us up to date and actually provided us a 5 star service
saeed D.
15:31 16 Sep 26
Great service , esp customer service
Paula L.
15:32 15 Sep 26
Super efficient, honest and reliable service and a nice valet which was unexpected too. The two reception ladies are EXCELLENT thank you. Paula
Lesley W.
08:01 12 Sep 26
Emma and Nikita on reception at Five Star really are stars. Do not think they are just there to book your car in. I don’t think there is anything they don’t know about car parts... and car issues.I waited in reception for my car as I didn’t live close. Wow their knowledge blew me away and they really care for their customers and the vehicles. They also work with suppliers to get you the best deal.Definitely my go to from onread more
andrew G.
09:15 05 Sep 26
Car broke down and no Peugeot specialist could fit me in until October as a minimum! This place fit me and resolved all the issues within two days and the customer service was... excellent. Cannot fault and will be returningread more
Trevor S.
17:42 04 Sep 26
Best garage i have ever been to ,many years of satisfaction on M O Ts repairs and services. But most of all very knowledgeable and friendly staff.
faisal S.
12:37 03 Sep 26
My car broke down due to an alternator fault. Emma booked me in promptly. The work was done quickly & efficiently. They kept me in contact regularly. Thank you to Emma & Nikita... for looking after me & getting me back on the road. Thanks again. Fesread more
Thomas B.
13:18 02 Sep 26
No idea what was wrong with my PHEV, quick fix and solved all problems. Fully recommend 100%
Sundeep G.
15:25 24 Aug 26
Really great service from Emma and the rest of the team. I can't praise them enough for sorting the problem with my Range Rover out this morning. Definitely a place I would... recommend and would go back to!read more
Chris R.
09:23 21 Aug 26
5 Stars indeed! Always accurate and trustworthy with their work, at a fair price. Always a feel good factor when using their services. Thank you.
David G.
14:00 20 Aug 26
I have had my car booked in at Five Star on a number of occasions. They have always done a good job, and Emma is excellent at customer service.
Kevin S.
07:26 20 Aug 26
Brilliant service confident in saying they can sort my bmw z4 roof issue and they did quick and efficient will be using from now on service next on my menu thanks
Tom B.
15:19 15 Aug 26
Had an engine fault so called them up. Got two recommendations for towing companies and had it in for diagnostics easily. Needed a wet belt changing after deteriorating and was... out by the next morning with recommended oil and great, friendly customer service. Painless and easy, will definitely use again.read more
Maureen S.
17:12 13 Aug 26
After several days in another garage (costing several hundred pounds on diagnostics and fault not found) in desperation took car to Five Star. Fault was found in a couple of... hours and faulty parts replaced. A lovely clean car was handed back to me with air conditioning and headlights etc working!Would recommend Five Star to anyone with electrical problems.read more
Liz B.
18:16 10 Aug 26
After several attempts to sort my car’s problems with other garages these guys did a brilliant (if expensive) job and returned my car in a clean and shiny condition. Very friendly... and helpful staff. Will use in future.read more
andrew C.
11:29 10 Aug 26
Called in to theses guys to turn off an airbag light on my dash, they did it immediately with no hesitation and wouldn’t take any payment for it. Yes it only took 2 minutes to do... but I also appreciate that the equipment and knowledge to do it costs thousands and yet they still did it for free. Customer service like this is rare and I for one really appreciate it. Keep up the good work guys.read more
Bahram J.
09:22 05 Aug 26
Took ny BMW there with an intermittent Drivetrain fault. Received a fantastic, friendly service from the garage. Diagnosed and repaired the fault.Emma is very knowledgeable and... guided me through the process and answered all my questions in a very friendly manner and where she didn't know the answers, she asked the technician. So five stars for all the team for my visit.I will visit them again for my annual service.read more
Marie W.
15:24 28 Jul 26
Emma helped me out today went above and beyond thank you so much
Madiha
12:01 28 Jul 26
Excellent service. Emma helped me with dealing with my warranty company and resolving the issues. Thank you so much
Peter S.
09:41 28 Jul 26
Incredibly friendly staff with really good communication, and a great job was done! Car was a tricky fix but it feels like new
Louise E.
19:46 27 Jul 26
Fantastic garage !! Helped me out completely & would definitely recommend them !
Lorraine G.
08:46 25 Jul 26
Emma and her team have done an amazing job on looking after me and my car again. I had the silver service and MOT this time as had gold service last year. Explained that I could... do alternate plans yearly. Everything was explained to me in detail. Did not feel rushed and looking after my car has been a breeze. Was given a fully itemised list of what needed to be done to my car and was happy with all the costs. My car needed a few bits doing but was rung before any work was done and told costs and labour. I did not feel hassled or obliged to accept. I never felt so looked after by such an amazing team. You are all superstars in my eyes. This is my second year with Five star and will be defo coming back again next year. I also took advantage of paying monthly for my service plan so I don’t have to pay for my service all in one go. Highly recommend it. Speak to the team who are happy to help you. Don’t want to go anywhere else now. Thank you again to all the staff at Five Star Auto for your exceptional work and your attention to detail.read more
Neil M.
16:44 22 Jul 26
The guys at Five Star were great. They got us in at short notice and managed to sort the problem with no fuss. Emma was amazing and kept me informed of what was needed and how... much it was going to be. Will definitely be going back in the future as the quality of service was brill.read more
Sandra W.
17:52 21 Jul 26
Excellent service from friendly people.Can't rate the highly enough.Thank you
Keith N.
11:45 17 Jul 26
I have always used main dealers in the passed, having long delays and high prices to get a service carried out. I had an engine warning light on the dashboard - could not get it... done for weeks. I saw Five Star Autocentre advertised on the internet - the RAC approved got my attention. From the welcome at reception, through to diagnosing and repairing the fault was second to none. They have won my custom in any future servicing and repairs.read more
James H.
16:42 14 Jul 26
Excellent team at five star all the employees are fantastic help desk that actually helps their customers and provide brilliant service.
Atif A.
16:32 08 Jul 26
Brilliant speedy service from Emma and Nikita. Never going to main dealers again. Will be only using 5* Autocentre from now on. Thank you ladies!!!
Andrew D.
13:58 08 Jul 26
Excellent service and fixed the ac problem straight away thanks.
Pippa A.
01:28 06 Jul 26
Lovely experience with lovely staff!
Richard H.
09:33 03 Jul 26
Excellent customer service from the lovely Nikita and Emma, and the highly skilled Asif. My Golf GTE had developed a crippling electrical fault beyond the capabilities of my local... VW specialist. It seems that mechatronic unit failure is not uncommon in this Mk 7 PHEV model, but very few places have people with the qualifications, skills and experience to work on them, and parts are in short supply. Asif had my car back on the road within three days of recovery. I was delighted with the excellent communication throughout and the speed of the response, although they are obviously a popular and busy garage. Thank you Five Star. Highly recommended!read more
Shabana K.
06:30 26 Jun 26
Extremely happy with the service and excellent customer service.
Chloe M.
17:11 24 Jun 26
⭐⭐⭐⭐⭐I can't recommend this garage highly enough (Nikita is lovely). I was having issues with my car's air conditioning and had previously... been advised by a large national company that there was a much more serious fault which would have resulted in a costly repair bill.Wanting a second opinion, I brought my car here, and I'm very glad I did. The team took the time to properly diagnose the problem and quickly identified the actual issue. They repaired the air conditioning efficiently, saving me from spending a significant amount of money on unnecessary work.It's refreshing to find a garage that is honest, knowledgeable, and focused on fixing the real problem rather than recommending expensive repairs. The service was professional from start to finish, and the communication was excellent throughout.I will definitely be returning for future servicing and repairs and would highly recommend them to anyone looking for a trustworthy garage.read more
Hamza A.
12:39 23 Jun 26
Had my car’s AC checked and re-gassed here and I’m really happy with the service. They carried out a full inspection, checked for leaks and pressure, and explained everything... clearly. The team was professional, quick, and fixed the issue in just about an hour. Very fair price at £60 as well. My AC is now working perfectly and blowing ice cold again. Highly recommend if you’re having AC issues — honest, fast and reliable service.read more
angela
16:20 18 Jun 26
Booked in to check a fault on my car today, both members of the reception team were very friendly and helpful. Emma was so knowledgeable about my type of vehicle which left me... with confidence that I had left my car in good hands. Fault found and dealt with. Will definitely use again in the future.read more
farukh S.
09:11 18 Jun 26
Great garage, brilliant with BMW x5Emma was the epitome of a professional . Worked hard liaising with all warranty companiesShe looked smart and attractive and made you feel... confident and valuedread more
jason A.
08:34 09 Jun 26
Emma and Niki offer 5 star customer service.
Om Is Where The Heart I.
18:21 06 Jun 26
Excellent customer service, very easy going, very professional and a very clean and well maintained garage. They even valeted the car , that was such a pleasant surprise. Lovely... two ladies in reception, you can tell they know what they’re doing. All in all, without any doubt, a garage we recommend hole heartedly and definitely will use again if they’ll have us. Thank you, Alex, Ellie & Oliveread more
Maurice B.
15:54 06 Jun 26
Very good people over there for sure
James S.
13:39 30 May 26
Had air conditioning problems that I took to a few different places. 5 star was recommended to me. They were very friendly and helpful. Booked me in straight away and only had the... car for a couple of hours with all problems fixed. Highly recommend from me.read more
Rashid K.
12:10 30 May 26
The two Yorkshire lasses (Emma & Nikki) lovely, polite and professional welcome. Communicated well throughout the process. The work on the car was explained, all the new parts not... needed therefore my quote was drastically reduced, trust was gained through their action. And not overly expensive either. Many thanksread more
LAUREN D.
17:05 26 May 26
Would highly recommend this garage to anyone and everyone. Fantastic customer service and all round really professional garage. This leaves you feeling you and your vehicle are in... trustworthy hands and will be looked after properly! Really efficient, great communication and don’t feel like you’re going to be fobbed off which can happen at some garages. Thank you! 🙏🏼read more
N
11:34 25 May 26
Mercedes A35 - The garage did Full Service, Air con refill, spark plugs and Rear Differential oil change. All completed successfully and proffesionally. Will highly recommend... these guys. I think its important for Mercedes owners that this garage will Update your Mercedes digital history! The prices are VERY fair in comparison to other garages, hence why I drove all the way from Bradford to Huddersfield. Thank you for your service.read more
Victoria M.
14:27 23 May 26
I’ve been using Five Star since they first opened. Asif and the team are amazing, so knowledgable, friendly and helpful. I won’t ever go anywhere else even though I’ve moved from... the area.read more
Jennifer P.
15:58 22 May 26
If I could give more stars I would.Where do I even start I brought my car initially in for a service as an engine management light came on.As the car was relatively new to me... and the issue it had emma advised me that it would be better to have a diagnostic test done first to see what the issue wasTurned out my dpf was cracked and required a full replacement which is obviously a costly thing to doEmma was kind enough to give me advice about my consumer rights and the fact this issue was something that happened over time not whilst it was in my possession and called the dealer who I bought it from and told them they needed to fix it which to they agreed.The customer service here is absolutely outstanding they could have easily just charged me for the full service as well as the diagnostic test but you can see they just do things with morals which is pretty hard to find with a lot of car garages.I honestly cannot thank them enough for their support and advice I highly recommend them they took what should be a stressful situation and went above and beyond for me and I cannot thank emma especially enoughread more
LYNDA H.
14:22 21 May 26
Well what can I say except absolutely first class, 6****** to Emma on reception for sorting things out with our warranty company which I would give no stars, Emma kept in touch... throughout, car sorted, give this garage a try you will not be dissapointed, the name certainly fits the garage 5*****, thank you so much.read more
mark S.
17:42 20 May 26
Emma was very helpful and informative throughout, highly recommended
Celeste A.
16:18 18 May 26
Five Star was recommended by a friend who is a mechanic. I felt supported through my whole enquiry as this is my first independent service (I normally have services included in... dealership service plans). They rang me the same day as I booked online to go through what I needed and were very thorough with checking service records and recommending what I needed to check before my warranty is due next year. I’ve had my service today which was done within a few hours and I’m really pleased with the customer service. I’ve come away with a lovely clean and safe car and even some support to go back to my dealership which what specifically to ask for before my warranty runs out early next year. I would definitely recommend Five Star to othersread more
Summer C.
17:22 16 May 26
Very positive experience. I came to 5 star with issues with a newly purchased vehicle. 5 star carried out the diagnostics test. The vehicle was under warranty and Emma was very... helpful in contacting the warranty company for me and providing advice on the best way to go about making a claim. I did not have further work carried out at 5 star as the vehicle was returned, but I was very impressed by the customer service provided. Thank you!read more
Steve M.
19:12 15 May 26
I can’t fault the service from Five star, I initially spoke to Emma about some concerns I had on my BMW. She put me at ease and talked me through the work that would be carried... out.I was booked in for a gold star service, air con and break fluid. All work was carried out efficiently and effectively, updated to the bmw server and idrive (can’t get any service records to come through on my app for some reason though but that’s an issue for bmw). Once I collected my car I received a folder with documented print outs of the work carried out and past service records.Will definitely be back for any future work, braided break hoses is one I’m considering.I should say I bought my car from a reputable dealer but had concerns that some of the work they said they had done had in fact not been done, this was confirmed when there was no updated service logged on the bmw server.read more
