Our Customer Feedback

Drivers are naturally cautious, especially when dealing with a new garage. We all share a fear of making the wrong decision and as a result, we look for reassurance that we are doing the right thing. We hope to eliminate this fear by allowing you to read what a few of our customers have to say about us.

Below are our latest reviews from Google but you can also view all our Trustpilot reviews and Google Reviews:

Tom Harnett
14:18 20 May 24
Excellent service. After months of trying to find a garage able or willing to do the work on our minibus 5star got recommended to me. They were extremely quick to work out the issue and to get it sorted. All the staff are really helpful and very knowledgeable I will be continuing to take our minibus for the foreseeable. I would definitely recommend this garage to everyone 🙂
Sophie Leskovac
16:40 10 May 24
Couldn’t recommend five star Autocentre enough, from the moment I called Emma was super friendly and helpful and were able to get the car in straight away. They have communicated regularly and advised of any additional works needed. A courtesy car was provided whilst our car was in the garage too. Overall great experience, such a friendly team. If we ever need your help again (hopefully not though!) we’ll be back. Thanks so much 😊x
Anonymous
17:34 09 May 24
Just had my car in for a service at Five Star, Paddock and what an amazing service.Emma & Nikita's customer service is 100%. 2 really lovely ladies who go above & beyond for the customer.You have gained a new customer for life. Thank you for the great service.I highly recommend this business.
CORINNA HODGE
07:41 06 May 24
I'm a new customer to FIVE STAR AUTOCENTREPROMPT , COURTEOUS, CLEARLY EXPLANATORY& EVEN WASHED THE CARVERY HAPPY WITH THIS CHARMING COMPANY.WILL MOST DEFINITELY BE RETURNING
Nikki Burn
15:04 03 May 24
Excellent customer service and kept up to date at every point
Mr I
13:43 03 May 24
Emma was awesome. Dealt with our car warranty company and kept us updated throughout the whole process. Highly recommended and will definitely use again.
Javad Tkd
20:10 01 May 24
Very warm welcoming and professional in the office.
Ben Kelly
13:42 22 Apr 24
Great place. Work carried out and car drives perfectly again thanks to the team here. Really friendly staff I had a couple of questions afterwards which they answered perfectly. Very happy customer. Not overpriced and all work comes with warranty for extra piece of mind . Trustworthy garage which says a lot
Jamie Humpheson
18:45 19 Apr 24
Great service (new brake discs and pads) even cleaned and vac'ed the car after!
C Jo
12:34 16 Apr 24
Fantastic experience having my car AC serviced today. Five Star Autocentre provided me with a full car check, offering to solve other issues my car had whilst in for it's AC service, which is hugely appreciated and really reiterates how much they want to help! 😊
Jennifer Betts
08:49 07 Apr 24
I had a bad crash in the snow resulting in my car not driving properly. Took it in to here after ringing all the other garages I could. They took it in and diagnosed I needed a new steering rack. Cost a fortune but they went to alot of trouble to get it back on the road ASAP as I need my car for work. Great service from beginning to end, even the receptionists are lovely and keep you informed.
Mandy Talbott
15:10 06 Apr 24
5 star is an absolutely appropriate name for this garage. We were brought here by the RAC when we broke down 80 miles from home whilst returning from holiday. It was extremely stressful to know we couldn’t get home without the car staying to be repaired. Not only did they allow us the use of a courtesy car but they kept us informed at regular intervals as to progress and were absolutely clear and honest with the price for the repairs required. Finally returned to Huddersfield today to collect our car. It was so lovely to find not only was it fixed but valeted too! If only we lived nearer this would be our go to garage. Thank you so much Asif and the team for truly 5star service!
Glyn Jenkinson
13:16 02 Apr 24
Great staff, cannot fault the technicians , a very efficient company
TheAlfex
09:22 28 Mar 24
I had an exceptional experience at 5 Star Autocentre, and I can't recommend them highly enough!In particular, I want to express my deepest gratitude to Emma, who went above and beyond to ensure my experience was nothing short of perfect. Her dedication and attention to detail were evident in every interaction we had. Not only did she provide expert guidance, but she also went out of her way to contact the garage of whom i purchased my car from in order to further raise my concerns off her own back.Overall, my experience at 5 Star Autocentre exceeded all expectations, thanks in large part to Emma's exemplary service. I wouldn't hesitate to return for all my automotive needs, knowing that I'll be greeted with professionalism, expertise, and a genuine commitment to customer satisfaction.Thank you, Emma, and thank you, 5 Star Autocentre, for an outstanding experience!
Esther Flatley
11:43 25 Mar 24
I’ve used Five Star for years and always trust they will look after my car and me, in the process. They really do care about the people as much as the cars. Quality standards and attention to detail. If you need your car servicing or repairing, I would recommend you see the team here!
Mintman 12
15:17 22 Mar 24
Friendly, professional, knowledgeable and basically exactly as there name suggests... 5 star!
Ben Makwar
16:38 13 Mar 24
Outstanding service and good customer care. First time to use the service however and I was satisfied with the work done to my car. I would like to recommend for the use their service.
Chris
17:57 12 Mar 24
Excellent service. Used for the first time for some service related work on my BMW, cost and attention to detail, customer care etc. was excellent start to finish. Will be returning in due course.
Paul Chase
17:43 29 Feb 24
Asif and the team are really knowledgeable and always willing to help and go that extra mile. I'll only take my pride and joy to Asif (or Matty) and as a bonus, if its and expensive job, you can pay in 4 installments!
Maya
16:37 28 Feb 24
Service is great, Emma was lovely and helped me beyond closing hours when my car broke down🥺.
Jacquelyne
18:09 26 Feb 24
Full diagnostic completed promptly and repairs done within the same day.Only downside is pricing, but in all honesty I'd not had the opportunity to look elsewhere.Warm greeting when collecting car so can't say fairier.
James McGiveron
10:55 20 Feb 24
My car was repaired to a high standard and the service was excellent.
Chantelle
17:03 19 Feb 24
philip stevens
17:35 17 Feb 24
Very efficient and friendly service always use them highly recommended
Cory Kaye
20:12 14 Feb 24
Great garage talked me through all the steps of what my vehicle will need the did the work pretty fast car works great now also advised me of other things my car could do with and also gave me some advice on the remap I had on the vehicle great people good advice and they also valeted my car which surprised me would recommend
Kiff Bamford
17:21 14 Feb 24
Great service, very efficient. Good communication, very knowledgeable. Very happy
John Bates
13:04 10 Feb 24
I have always found the garage very accommodating and the work carried out thoroughly.
pia mia lia tia
12:21 08 Feb 24
Top notch,very reasonable prices,will recommend 100percent
Ian Souch
17:28 06 Feb 24
Great customer service and vehicle maintenance
Haider Afzal
21:37 05 Feb 24
Had my MOT done today. One of the best customer service from the manager Emma. I got an advisory for headlamps and I wasn't happy but after driving tonight I can see work done has definitely made an improvement.
Roy Lunt
08:55 03 Feb 24
Just great service as always from these guys, they never let me down
Shawn Roebuck
19:45 29 Jan 24
Excellent service and a very good set of lads. Cant recommend enough. Always happy to help
Ian Hoole
18:45 29 Jan 24
Great garage, they know they're stuff , great service every time 👍
Isabelle Thornton
17:07 27 Jan 24
Fantastic service! I was seen to really fast and the staff were friendly and so helpful and professional, I was given lots of great information.
Marcia Dewar
14:38 27 Jan 24
Excellent as usual. They called to let me know what they were going to do and why. Highly recommended.
LESIA PANKIW
18:46 26 Jan 24
A massive thank you to Asif, Emma and Sharon. I had DPF yellow warning light on my Kia Stonic but couldn’t get my car into the Kia dealership until Friday 2 Feb!! Did what it said in manual but light still on dash. I asked if I could still drive the car but couldn’t get a straight answer from dealership but it was more or less don’t drive it! That would have meant that I couldn’t drive my car for a week until the Friday so I rang Five Star Autocentre who said that I could take the car to them, this was 4.45pm on a Friday afternoon. They carried out diagnostic checks and did a regen. I am very grateful to them and would highly recommend Five Star Autocentre. I know where I will be going in future. Thank you
Sherrie P
11:27 26 Jan 24
Exceptional Customer Service. I’ve never experienced such genuine care and concern from a company in my life. Everything they do is to an exceptional standard. They even washed my car when it just went in for a brake fluid change. Can’t recommend them highly enough!
Jimmy Dane
18:10 23 Jan 24
Very friendly and helpful. They did an excellent job on my car. I would highly recommend 5 star for friendly and professional service at affordable prices.
Kevin Miller
17:56 23 Jan 24
Exceptional service received from all at Five Star once again! Delivered on the back of a recovery truck, replacement rear calipers, discs and pads all fitted and car ready by COB the following day. Can't recommend them highly enough!
Maryam Iqbal
17:27 23 Jan 24
Christopher Freeman
14:39 23 Jan 24
Professional and friendly staff. Great service and excellent service. Highly recommended.
Tepes Supai (Tepes Supai)
10:49 23 Jan 24
Had my MOT done last week. What a great service. Kept in the loop by Emma. Excellent service all round I will use again in the future.Lee
Caremark Kirklees
12:35 18 Jan 24
Yet again five star autocentre has delivered exceptional care and workmanship, I cannot stress enough how amazing this garage is. Always helpful and friendly, always top notch advice. They go above and beyond to keep me on the road, as a domiciliary care worker I rely on my car to get me to my vulnerable clients, I would recommend Five Star Autocentre to anyone. They are my heroes.
rzzwann
19:14 12 Jan 24
Brilliant and professional customer care, special thanks to Emma, she is a star.
Mick Leadbeater
12:34 12 Jan 24
5 star !!!! From start to finish - first class customer care is wonderful - extremly professional in every possible way. Asif and his team are second to none. Informs you in great detail . Wonderful company. Would recommend highly to anyone. Thanks to all the staff again. 5 star rating !!!😊😊😊👍👍👌👌👏
Kelly Rushworth
09:59 12 Jan 24
Came here after going to numerous other garages, we were stressed as we had been fobbed off all day, as soon as we walked in we were put at ease all the staff were helpful and friendly. They booked the car in within 48 hours, we were given a courtesy car free of charge which helped massively with the school run. Within an hour we got a call to say car was ready and was only a fuse that had gone. ÂŁ2 charge. Highly recommend thank you to Emma Keighely and Asif much appreciated x will definetly be using you in the future
Darren Smith
18:25 11 Jan 24
Excellent service as usual 👍
Lianne Thornton
13:21 10 Jan 24
I cannot thank the team enough at 5Star.They have been awesome, helped me out in times of crisis, ensured to get me back on the road ASAP. Been kind, helpful polite and professional at all times.Thanks again team!
Susie Que
17:23 06 Jan 24
Fabulous garage. They go out of their way to help including lifts home if needed. The staff are amazing. I cannot fault them.Thank you.
Charlie Turnbull
22:21 30 Dec 23
Tiberiu Popescu
14:21 22 Dec 23
Had an MOT test with them, and I was very pleased that has been done very fast. Thank you and keep up the good work
Simbarashe Tigere
16:51 21 Dec 23
Good customer serviceMy car was fixed in a short space of timeGot it clean inside and out
Robin Babychan
07:10 15 Dec 23
Superb about quality ...
Tomasz Kucharski
16:08 13 Dec 23
Quick, reliable and affordable tyres replacing services. Picked them to fit a replacement ordered through Black Circles website. Job has been done without any issues in time.
Vicky Armitage
17:27 09 Dec 23
Excellent customer service and reasonable prices! Would definitely recommend!
Zoey Robins
08:39 07 Dec 23
Five Star have been my saving grace on a number of occasions now, and as a relatively new driver, I can't tell you how much of a relief it is to know that every time I turn up at Five Star, I'm in the safest of hands. It's also rare to find a garage that isn't a giant male-fest, where you don't feel like you're being lied to, condescended, and made to feel daft.Emma (I think it's Emma??) is an absolute breath of fresh air, and yesterday went way above to make sure I could get to my wedding dress fitting in Leeds after I (stupidly) attempted to use my frozen driver-side window. Yep, it fell out. I took it straight there at 8:30am, flapping about missing my dress fitting, when Emma rang at 10am letting me know it would be ready for lunch time!Also, my car is magically returned to me sparkling clean (inside and out!) every time I visit Five Star, which is great when you're too lazy to hoover your car out 😇Thanks again Five Star! 🌟🌟🌟🌟🌟
Mooncat
11:01 30 Nov 23
I've been using Five Star Autocentre for a few years now and I've never had a problem with them. Emma is a star to deal with and I've always had great service. (Thanks Emma for telling me what to put 🤣🤣).
Mark Jewitt
10:52 30 Nov 23
Great experience all round.Excellent customer service.Third time used for new tyres and will use again.
Rachel Watts
19:39 29 Nov 23
Fabulous service from the initial call to the updates and then collecting my repaired car.After being given the complete run around by the main dealer, it made a refreshing change to have someone give an honest quote with transparent pricing. Needless to say, I will be moving my servicing and MOT to this centre from now.Highly recommended.
Gary Turton
17:16 28 Nov 23
Great team of people did all they could to get me back on the road easy to work with and quick brilliant all round
Scott Rubbathan
20:13 23 Nov 23
Ann Haque
11:47 14 Nov 23
Fantastic experience from the word go. Both receptionist were extremely helpful, knowledgeable and friendly. Emma even liased with the garage for me where I bought the car.They kept in contact every step of the way until my vehicle was ready.Service was impeccable.I will definitely visit again if need be.
Nigel Grimshaw
10:08 11 Nov 23
Happy with works done, value for money and well informed and pleasant staff
Chris Spink
12:16 10 Nov 23
No complaints used them for a few yrs now very polite and friendly and get the job done they even give you a courtesy car while you're car being fixed and payment assist if you can't pay the full amount Emma on the front desk will explain everything to you and is brilliant with customers would definitely recommend.
Phil Cox
06:57 07 Nov 23
Thank you 5 Star for again such a professional and efficient service last week for MOT and repairs excellent communication again and as always excellent service, I keep coming back there convenient location to drop off my car head into work and get to pick up later in the day, and each time brilliant. Much appreciated
Sarah Jane Wells (Sarah Laurel)
11:42 04 Nov 23
Living up to their five stars. Originally booked in our car for its MOT, then a few days after booking the engine management light came on which would have been a fail in itself! Rang them and advised. Sharon Cox, Service Advisor was a star, and the team had us bring the car first thing for a diagnostic, and review. Within an hour we were contacted with an update on what needed doing and cost. Car ready 4.30 pm same day. Paperwork given and MOT in clear wallet with a diary date for future services and MOT, which will be useful as we intend to definitely use 5⭐ again due to their customer service, friendly yet professional manner and locality close to Huddersfield town centre. Many thanks to your team.
Reg Waddington
17:05 01 Nov 23
Once again brilliant and friendly service. Would recommend Five Star to anybody. Thanks to all the staff.
Annie Reeve
17:52 31 Oct 23
RAC took my brokendown car to 5 Star Autocentre, and they have done a great job in getting my car back on the road. They were very clear about timescales and cost and , although maybe not the cheapest garage, they got the job done in good time and were friendly and professional in the process. Their customer service was great, and they clearly take pride in doing their jobs well. I would definitely go back there in the future. Thank you to all involved.
Wendy Hudson
16:20 28 Oct 23
Excellent customer service took my car for Mot, they even washed and hoovered and made her smell lovely and an air freshener and a wallet for the Mot certificate never had as much fab service cant wait to cone back for my tyres and next year, fantastic would highly recommend thank you
Acee Adventure
14:55 26 Oct 23
Outstanding. Professional. Very friendly staff. I highly recommend and will be using this company again.
Marcia Dewar
12:16 26 Oct 23
Brilliant company and totally transparent. Took my car in for a service and it was several months (!) too early. Instead of doing what others might do and do the service anyway - they told me it wasn't due. They checked my brakes (for free) and advised me around those.Highly recommended to those who want an honest company who aren't in it for the money.
Malcolm Pettitt
15:58 25 Oct 23
Friendly with lots of experienced staff on hand to help with any problem you may have.
Lisa L
10:48 22 Oct 23
I have been a loyal customer of 5 Star Auto for over 8 years, and I can confidently say they deserve every bit of their five-star rating. This auto garage consistently provides honest, professional, and trustworthy service. Their staff is not only skilled and knowledgeable but also excels in customer service. I always feel secure and comfortable entrusting my car to them. As a female customer, I never get the impression that they're trying to take advantage of me; in fact, they go the extra mile to look after their customers. Thank you, 5 Star Auto, for your exceptional service. I will continue to rely on this trusted garage.
Liam Camacho
15:40 20 Oct 23
Graham Hudson
11:17 20 Oct 23
Used 5 Star twice in a week for 2 tyres. Each time the service and welcome were second to none. Each and every staff member was Polite, Engaging and Professional. Emma was the highlight for me though… I learned things from Her about How to Welcome Customers, Engage both Professionally and Personally with Humour, Kindness, a Real Salt or the Earth Lady. I just hope I can employ some of the Qualities Emma expresses naturally in my Job and Daily life.I Highly Recommend 5 Star Huddersfield for both Technical and Customer Service. Graham.
Kairene christie
13:54 19 Oct 23
This is truly my fist ever review for anyone.What a great place the guys there are great and the service amazing!!!I booked my car in for some electronics work for the first time with this garage. They quoted me a price and gave me a time which was for the next day . I later got a phone call that day from the boss saying they had found a cheaper and better way to fix my car and it would be ready today.. when I went to pick my car up I got there to fined a guy out side washing it before they gave it me back. I was amazed never in my time have I seen that . So to cut a long story short I got my car fixed for cheaper, ( it’s nice to find somewhere I can trust because I know nothing about cars)I got it back a day earlier and I got it back looking clean and great I am so happy 😀
Rona James
15:29 16 Oct 23
Always honest, gets the job done and friendly staff. Thanks
Paxton Carroll
15:59 14 Oct 23
Been using these guys for a few years. Great service and good pricing.
John Henry
15:45 14 Oct 23
Great same day service,would definitely recommend car valeted as well🙂
Carina Jane Munro
15:22 14 Oct 23
Friendly, helpful staff. Very reasonable price. It was easy to book online and they completed the work quickly. Will take my car there again for a service next year.
David Wakelin
14:56 14 Oct 23
Had a local mechanic for a while that was reliable but slowly being more and more messed around, services weren’t done properly, MOT pushed through without issues noted for them to suddenly appear in a matter of two weeks and under 100 miles driven.I booked fivestar after seeing many reviews and whilst they were a little more expensive, I certainly got what I paid for. Diagnostic was in depth and checks fully recorded. Work done after was fantastic and the car feels and acts better when driven. Even better, when I came to collect the car had been cleaned and valeted without any charge.I will be returning to use fivestar in the future for both my own and my wife’s car should this fantastic service continue, I could not recommend them enough.
Chris Benn
11:56 14 Oct 23
Excellent service from booking my vehicle in to collecting it
Sharon Cox
08:08 14 Oct 23
Recently had tyres fitted with first class service.Returned a few weeks later for Brake pads and discs. First class service again . I would highly recommend this garage from the owner, technicians and reception staff. All happy to help in anyway possible. Great work Five star autocentre . I will be back for MOT and service in March
Ian Jones
16:48 13 Oct 23
Always do their best to fit me in, as my car is my livelihood that makes a big difference, and the work is always good.
Carol Hunt
16:08 13 Oct 23
I was very impressed by the efficiency of Emma, the manager, who organises everything smoothly and communicates well. Car returned sparkling clean.
Rhys Wadley
15:57 13 Oct 23
I came in with an issue with my spark plugs and ignition coils and they fixed them same day on short notice and the staff is always lovely and respectful.
Ayesha Ali
06:59 13 Oct 23
Booked my golf in for routine service. Been using garage for last 10 years. Can’t highly recommend them enough for their transparent open friendly approach. They offered me a payment plan for any necessary repairs. Staff in front of house really good. Thank you Emma
Matt Smith
19:45 11 Oct 23
Karen Coles
13:43 02 Oct 23
Brilliant. Very friendly and promptly sorted out my problem. Definitely recommend.
Bob Udale
14:56 23 Sep 23
Amazing service, pulled out all the stops to sort out a new clutch.
chris mcsheffrey
14:24 14 Sep 23
I was very looked after today, to the point when I was even offered a vehicle to drive home in while mine was being worked on.Emma is a star. Cheers
Alaina Brown
17:08 11 Sep 23
I cannot thank this place enough Emma and her team were just amazing.brilkiant customer service and helped me out with my warranty work and sorting all the jargon out . . I'll absolutely be coming back 🙂
Jay Sysum a.k.a Rat Master 3
16:48 01 Sep 23
The best garage in Huddersfield… I cannot fault the service I’ve had from this garage over the last 6-7 years. They go above and beyond when it comes to customer service and are very well priced when it comes to servicing and parts.Thank you so much for everything you’ve done during my last service and MOT 🙏
Stuart Davison
12:35 05 Aug 23
I called Five Star as the air conditioning on my vehicle was not as cold as it should be. From the moment Emma answered the phone to being handed back my key the service was excellent. I booked the car in to suit me and didn’t feel obliged to work around them. They explained the consequences regarding old gas and new gas, which they went through again when I dropped the vehicle off.Emma rang me to let me know it was new gas in the car and so would be a different price and did I still want to go ahead.When I collected the vehicle it had even been washed.Super service and the air conditioning is back to its best
Jude Flatley
20:56 25 Jul 23
I've been using Five Star Autocentre for over 6 years and they truly live up to their name. They prompt me of when my service & MOT is due and I can book in on line which is really useful, but they have also accommodated me when I've hand unforseen breakdowns. They keep me up to date on my booking and contact me with any issues that arise, calling prepared with costs and options, to minimise disruptions. The staff are friendly and helpful and I'm always happy with the job they do. I thoroughly recommend Five Star!!
Gemma Richmond
14:30 21 Jul 23
From the moment I called 5 star auto centre and Emma answered the phone I felt confident that they were going to look after my car.I came to them after an awful experience with another garage and 5 star auto centre were a breath of fresh air.Friendly, professional and honest. They went out of their way to assist me with my cars problems and they were very clear on pricing and helping me claim on the cars warranty where possible.Every time my car has been into the garage they have kept me informed of a time frame for when it was available to collect and it was always washed and valeted ready for collection.I cannot praise all of the staff enough. Thank you for renewing my faith in garages and looking after me. I will certainly be back.
Duncan and Nikki Terry
16:13 19 Jul 23
Excellent service and very friendly staff. Really supportive with extra tips about care moving forwards. I hate taking my car to the garage for anything but this was a great experience. Really happy and a great price compared to some larger garages.
Nicola Redmore
15:40 16 Jul 23
We were very pleased with quality of work completed by Five Star on our van. Great communication and really friendly staff make this garage a pleasure to deal with.
Lynne Knight
18:36 13 Jul 23
Excellent service from Five Star team today. Years of taking my car and cannot fault them, from the desk staff, car mechanics and the manager. Excellent. Deserves the 5 Stars. Had my Gold service and Mot today, xxxxx
Myles Lawrence
16:25 10 Jul 23
They were fantastic, great value for money and did a great job.
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