Customer Feedback
Customer testimonials and reviews
Drivers are naturally cautious, especially when dealing with a new garage. We all share a fear of making the wrong decision and as a result, we look for reassurance that we are doing the right thing. As well as winning multiple awards we are happy to share our customer feedback.
Below are our latest reviews from Google but you can also view all our over 1,000 Trustpilot reviews and Google Reviews:
Liz H.
20:43 28 Nov 24
Brilliant service, always so friendly.
Samantha M.
16:18 26 Nov 24
Amazing service. I tried to get in with my main dealer but was told I had a 3 week wait. Five star got my car seen, fixed and back with me in the same day!
Ayesha A.
10:23 24 Nov 24
I wanted to express my gratitude for the exceptional service I received at your garage. The attention to detail and professionalism displayed by your team was truly impressive. I... would not hesitate to recommend your services to others in need of automotive assistance.read more
K. J.
18:40 18 Nov 24
I AM HAPPY WITH EVERYTHING AND THE SERVICE THEY HAVE DONE. 😊
derek J.
08:42 17 Nov 24
I have had my car at 3 garages one being the main dealer, non of them could give a answer to how to fix my car. I had a notification on my dash saying Transmission malfunction... service needed. I found 5 Star on a google search spoke to Asif and within 5 minutes he told me what was probably wrong. I left my car on Thursday 14th and within 2 hours Asif confirmed the problem, the car was ready for me to collect the following day. As i live 40 miles away they loaned me a car at no cost.The service I received was exceptional, Asif is so knowledgeable and explained everything to me. They even valeted my car.I would recommend 5 Star garage to anybody and if I could give the 7 stars I wouldread more
Nick W.
17:44 15 Nov 24
Always very helpful, up front with prices, quick repair and good customer service. Car cleaned inside and out too which is a bonus
Arfan M.
11:59 31 Oct 24
Brilliant garage, dealer level service without dealer level prices, highly recommended. They have the tech to connect to any car for diagnostics and for annual services updating... to manufacturer sites as well as onboard computers, absolutely fantastic garage for anyone with modern vehicles who no longer have dealer warranty or services packs.read more
Rachel G.
17:11 22 Oct 24
Friendly Reception staff, honest and good advice. Team done great job on my car, steam cleaned engine to find oil leak, so popping back this week for inspectionThank you 😀
Dave M.
15:24 21 Oct 24
Excellent service and great customer service from front of house staff
Barrie T.
06:42 18 Oct 24
Excellent service from start to finish. This is how customer service should be! Fantastic communication, was kept updated throughout!!
Tom B.
16:11 17 Oct 24
Consistently excellent service by an extremely professional and personable staff.
Tammi W.
16:48 11 Oct 24
Absolutely brilliant service today. Had a noise on my car the team ran a diagnostic and sorted it out and did not charge me at all. I have been taking my car and my daughters car... here for years and the service is always friendly and fabulous.read more
Ailsa C.
13:16 10 Oct 24
This garage is great. They don't try to make you do any work that isn't necessary and advise against anything the believe is not going to be cost effective. They keep you up to... date with their progress on the car and any associated costs and give you time to consider your options with no pressure.read more
Karolina S.
10:30 07 Oct 24
Amazing place! Emma and Nikita were more than helpful. Thank you both for your help! Couldn't recommend this place more.
John K.
08:28 06 Oct 24
I always receive the most professional and efficient service at Five Star Autocentre. I travel 30,000 miles per year and so require frequent servicing and occasionally repairs. I... receive the best advice and quality service at times and dates that best suit me. Thank you Asif and Emma for your diligent attention.read more
Faye T.
08:32 28 Sep 24
The staff are all lovely, very thorough and efficient with repairs. Prices are really good too. I wouldn't go anywhere else now.
Faisal S.
22:14 18 Sep 24
Couldn’t open the fuel door to put fuel in, needed somewhere important to be that weekend. Phoned five star and Nikita booked me there & then and they sorted it out quickly &... efficiently. Since then I’ve been back for mot & service and my child lock was faulty. They’ve become my go to garage. Thanks to Nikita & the five star team.Fesread more
Sarah N.
19:35 12 Sep 24
Incredible customer service, like i haven't experienced for a long time! Emma is so fantastic, i had an issue with my car and i instantly felt in safe hands from the minute i... walked in. I have now moved my service and mot to this garage. I cannot recommend them highly enoughread more
Scott N
18:58 12 Sep 24
Outstanding garage! Car went in for a free health check, they were very friendly explained everything and the quality of the work completed is excellent Car drives better than... when it was new! Throughout the process communication was excellent and the reception team were friendly and professional! Thankyou for sorting our car out! Will be using you from now on! Would not hesitate to recommend this garage!read more
Elise T.
14:02 12 Sep 24
Absolutely fantastic experience! Excellent staff who sorted our car in a fast manner. Would highly recommend! Thank you again to the staff again who had to deal with me today... apologies for been so disorganised!read more
Jay Sysum a.k.a Rat Master 3
18:06 22 Aug 24
The best garage in Huddersfield… I cannot fault the service I’ve had from this garage over the last 6-7 years. They go above and beyond when it comes to customer service and are... very well priced when it comes to servicing and parts.Thank you so much for everything you’ve done during my last service and MOT 🙏 Once again, 12 months later they continue deliver a fantastic service. Many thanks again to Emma and the rest of the team that make it all happen 👍🏼read more
A B.
16:36 21 Aug 24
Amazing kind staff they know what they are going on about, with photos of issues, don’t force you to pay for things instantly and good pay assist programs, will keep going back... they are “top notch”read more
Kieran T.
16:30 21 Aug 24
My usual garage closed for two weeks holiday without leaving an answer phone message or a notice on the premises so I felt really in a mess with a rather worrying rattle coming... from the engine which was appearing to get progressively worse. I was already aware of Five Star from other family members and so rang for help fairly confident in their reliability. A quick call with Emma and a booking with the engineer for the morning after brought a little peace of mind and then meeting with Emma and the engineer to listen to the offending noise brought opinions from both of Five Star’s staff that the noise did not indicate a major problem. My car was admitted for medical attention! I passed a great 20 minutes nattering to Emma about our kids and grand kids whilst waiting to be collected by my son in law. Later that morning a quick call from Emma brought great comfort that it was just a couple of clips that had come loose and the expense wouldn’t trouble the bank too much. I collected the car after lunch following a call from Nikita and Emma took time out to show me pictures of the problem with the clips that was now fully repaired. Great staff and service, only a small bill but even so they had found time to give my car a mini clean - Bye bye old garage hello new garage for our cars from now on.Kieran Trimmer 21.08.2024read more
Lydia R.
20:27 17 Aug 24
So amazing, never been to a better place. So lovely and brilliant customer care aswell as excellent service.
Patricia C.
16:19 17 Aug 24
Excellent service and they explained everything very clearly. Highly recommend!!
Peter W.
16:20 06 Aug 24
Always a great service at Five Star Auto Center. I took my car in for a MoT. I needed the rear callipers changing. I figured I did as they were making a slight grinding noise. ... Five Star Auto Center kept me apprised of the work and costs, and even painted my new callipers to match the factory painted ones! You wouldn’t get that at Halfords!read more
Richard W.
08:26 03 Aug 24
Took car in for AC regas, very knowledgeable mechanics and a top service. This is now my go to garage.
Atif A.
13:11 02 Aug 24
Brilliant speedy service from Emma, Matt and Asif. Never going to main dealers again. Will be only using 5* Autocentre from now on. Thank you Emma!!!
Billy
05:55 26 Jul 24
This was my first visit to Five Star Autocentre, and it certainly won't be my last. They took very good care of me and my car and the valet was a pleasant surprise when I picked... it up. Emma in reception was very nice to talk to and answered all my questions patiently and helpfully. I thoroughly recommend them.read more
Lucy J.
12:52 25 Jul 24
Super happy with my experience and service at Five Star! Emma was amazing throughout and I can’t wait to come back! 😂 they really are 5 star!
Stuart T.
12:22 25 Jul 24
5 stars for this autocentre. Had a problem on the way home from work and by luck was passing. The car went into lp mode and couldn't be driven. Emma and the team took the car in... overnight. Diagnosed the problem and gave me a fair quote to do the work needed. The work was done and sorted by lunch the next day. Great service and fantastic customer service. I would recommend highly.read more
Fred S.
18:23 20 Jul 24
Always had a great experience at this place. Work carried out well at reasonable prices and Emma and Nikita providing a warm service at reception
T S
17:25 12 Jul 24
Just been to have my service and MOT, great people and great service. Recommend highly
shoeb K.
17:25 10 Jul 24
Excellent, speedy service from Five Star Autocentre. Thought the clutch had pretty much gone and the gearbox was playing - my Ceed was struggling with the narrow road and... challenging hills around Slaithwaite!Car dropped off in the morning and picked up at 5pm same days. Clutch repaired, car cleaned and mobile again. Emma kept me updated during the day and advised on follow on remedial work. Very happy and an easy recommendation.read more
Sharon W.
21:58 09 Jul 24
Fantastic customer service very well organised super efficient kept us informed with every stage of repairs. Will definitely use again and recommend to friends.
stephen H.
20:37 08 Jul 24
Hi would just like to say how impressed I am with this garage Asif and Emma were so on the ball regarding customer service kept me informed and up to date all the way with my car.... Asif worked so hard and put many hours in on my vehicle sorting out my issue with my TPMS fault, diagnosing and checking my system he eventually found the issue that was caused due to incompetence of another garage so I can’t thank them enough 5 stars. Thankyouread more
Andy M.
20:48 06 Jul 24
Prior to moving to Scotland 7 years ago, Five Star Autocentre was our go to for our car repairs and servicing and I am delighted to say the service is as good as ever.We were... staying with family in Huddersfield after our weeks vacation and had the promise of a 200 mile journey the following day to look forward to. Upon collecting our car from the airport, we found it juddery and bouncing whilst driving in addition to large thuds whenever hitting any hole the road. With our 2 children in the car the very thought of that long drive with a faulty car was very stressful.We called at 3pm on Saturday afternoon where Asif said he would take a look at it for us even at such short notice. He was true to his word and told us to have a wander while he ran some diagnostics on the car.When we came back he was very clear as to what the issue had been, had sorted the problem and offered other suggestions of things we need to get sorted upon our return to Scotland for the car.He refused to accept any sort of payment for his time spent helping us and made our entire ordeal manageable. Given the length of our journey today, we truly appreciate the efforts, honesty and compassion shown by Asif and the 5* Autocentre and cannot recommend them highly enough.read more
Rebecca J.
17:59 02 Jul 24
Able to fit me in at short notice, when my drivers window would not open and ensure to help make sure my vechile was secure (making sure the window shut) and identifying the issue.
Philip
13:44 29 Jun 24
5 star have been looking after my work van since it started having major issues a few weeks back, They have been very responsive & accommodating in keeping my van on the road,... ensuring that I can get to my planned works. The final repair was completed today and my van drives like. dream.highly recommended for commercial vehicles as they understand the urgency of getting repairs completed & doing this in and around your own work schedule.Fantastic service from everyone at the garage, great customer service & support.Many thanks,PHL Service Ltdread more
Katie N.
16:14 18 Jun 24
Emma was really helpful, nothing was a problem to her. Thank you for your help today ☺️
Chris B.
11:11 15 Jun 24
Excellent service from booking my vehicle in to collecting it many thanks to Nikita for the updates whilst I waited
Jan S.
10:19 15 Jun 24
Called 5* for a reason. Always receive brilliant service from lovely people
Adedamola B.
07:45 14 Jun 24
Brilliant services provided.
craige C.
17:55 13 Jun 24
Fantastic customer service from Emma and Nikita who kept me informed of costs and timescales throughout! Genuine, honest and reliable team who don’t try to rip you off with... unneeded additions and costs! Would highly recommend and use in the future!read more
Amy S.
21:12 12 Jun 24
Great service ,warm welcome and amazing staff who are very helpful. They threw in a very thorough car clean for me, my car has never looked so good!
jane H.
16:20 11 Jun 24
The staff were amazing they went above and beyond for me.5⭐️ service highly recommended.
Ror J.
10:26 11 Jun 24
Absolutely Five stars, nice polite and friendly staff 😊Thanks to Emma and Nilkta for the best service.
Nolan Pollard (.
12:25 08 Jun 24
Five stars for fivestar, great customer services and regular updates. Friendly staff service with a smile
Mary J.
14:08 07 Jun 24
Amazing staff members, very helpful at explaining. Amazing services and very good at communicating. I will definitely recommend
Roy L.
15:29 06 Jun 24
Faultless service as always from Asif and the team. Would highly recommend.
Frank B.
12:55 06 Jun 24
Can’t fault the pleasant way we were treated by Emma & Nikita. We have been using 5Star MANY years and always found them helpful and Friendly.
Karen P
06:51 06 Jun 24
Had issues on the weekend with my car which led to it not working. Called five star on Monday first thing to go over my issues and they booked me straight in. After a hour of my... car being on site they called me to advise of what was causing the issues and what needed to be done and also advised what can be done on top to help going forwards.Car was fully repaired by the next day and had a call that it was ready to collect. On collection they go over everything they have done and explain why and go over how it will help going forwards. Asif who worked on my car even stayed over closing time to avoid any delays of it being off the road.Emma was fantastic with her updates throughout the journey and was super helpful upon collection. Been using five star for a few years now and I would highly recommend anyone visiting to get your car fixed by a class team they have!Thank you again!read more
Judith T.
13:14 05 Jun 24
Great service - friendly and helpful
anwar M.
08:16 05 Jun 24
Very professional and quick service..staff especially Emma very efficient friendly and reliable....Will definitely be using them again..
Scott
13:38 04 Jun 24
Excellent service from Nikita
Huddersfied T.
13:00 04 Jun 24
Air Conditioning Recharge:During my visit, Nikita and Emma at the front desk were absolutely brilliant! Their warm welcome and professionalism made me feel like a valued customer... from the moment I walked in. It was a pleasure to have a conversation with them, as it felt like we had been acquainted for years.I truly appreciate the outstanding customer service and attention to detail provided by Nikita and Emma. Their dedication and commitment to creating a positive customer experience did not go unnoticed.Thank you once again for making me feel welcome and valued. I look forward to visiting Five Star Autocentre again soon. Many thanks Kennyread more
Elise B.
16:16 03 Jun 24
Very pleased with the work done on my car, it was done very fast! Nikita and Emma are lovely, thank you very much.
Jacob Bathead (Jacob B.
13:05 03 Jun 24
Very quick to diagnose the issue, great customer service!
Faisal R.
18:49 01 Jun 24
Have been using FiveStar Autocentre for the last few years now and every single time its a 5 star service. They do a thorough and fantastic job each MOT & Service I have done and... it gives me the assurance that my car is in top health each year. The car valet and wash at the end is the cherry on top.read more
Paul F.
17:47 01 Jun 24
Good, fast, professional service. Recommend
Sherneal C.
15:30 01 Jun 24
As a young girl I was messed around going to different garages trying to rip me off with prices found five star Autocentre I spoke to a woman called Nikita she was really lovely... and helped me get my car in straight away and looked at they gave it a good look from 9am in the morning til 4pm to really get to the bottom and what was happening with my car they test drove the car couple of times to make sure the problem was getting dealt with car the prices that they were telling me was really fair I recommend 100% Thank you Five start Autocentreread more
habib R.
13:32 01 Jun 24
I went for a brake fluid change for my daughter's BMW 318 and they did the job in a professional manner, a lot cheaper than BMW quoted me. I highly recommend this garage for all... aspects of car repair.read more
Pads F.
11:47 01 Jun 24
Always reliable and honest about what work needs doing. Have been using these guys for years and will keep doing so
Steven W.
10:25 23 May 24
Easy drop off and collection, friendly staff and extremely happy with the work and price
Referrals T.
08:45 23 May 24
My car broke down on a Tuesday evening and i got it towed to Five Star on Wednesday morning, i was fully expecting to wait at least a week before they looked at it. I was met by... Emma who was fabulous and assured me that the car would be looked at today and they would do their best to get me back on the road as quickly as possible...and they did!!!!I really appreciated the WhatsApp video of the diagnosis, and they ordered the parts and fixed my car within two days.I have had so many bad experiences with garages but i have now found "my" garage and the old saying you get what you pay for is spot on.Thank you so muchread more
Tom H.
14:18 20 May 24
Excellent service. After months of trying to find a garage able or willing to do the work on our minibus 5star got recommended to me. They were extremely quick to work out the... issue and to get it sorted. All the staff are really helpful and very knowledgeable I will be continuing to take our minibus for the foreseeable. I would definitely recommend this garage to everyone 🙂read more
Sophie L.
16:40 10 May 24
Couldn’t recommend five star Autocentre enough, from the moment I called Emma was super friendly and helpful and were able to get the car in straight away. They have communicated... regularly and advised of any additional works needed. A courtesy car was provided whilst our car was in the garage too. Overall great experience, such a friendly team. If we ever need your help again (hopefully not though!) we’ll be back. Thanks so much 😊xread more
Anonymous
17:34 09 May 24
Just had my car in for a service at Five Star, Paddock and what an amazing service.Emma & Nikita's customer service is 100%. 2 really lovely ladies who go above & beyond for the... customer.You have gained a new customer for life. Thank you for the great service.I highly recommend this business.read more
CORINNA H.
07:41 06 May 24
I'm a new customer to FIVE STAR AUTOCENTREPROMPT , COURTEOUS, CLEARLY EXPLANATORY& EVEN WASHED THE CARVERY HAPPY WITH THIS CHARMING COMPANY.WILL MOST DEFINITELY BE RETURNING
Nikki B.
15:04 03 May 24
Excellent customer service and kept up to date at every point
Mr I
13:43 03 May 24
Emma was awesome. Dealt with our car warranty company and kept us updated throughout the whole process. Highly recommended and will definitely use again.
Javad T.
20:10 01 May 24
Very warm welcoming and professional in the office.
Ben K.
13:42 22 Apr 24
Great place. Work carried out and car drives perfectly again thanks to the team here. Really friendly staff I had a couple of questions afterwards which they answered perfectly.... Very happy customer. Not overpriced and all work comes with warranty for extra piece of mind . Trustworthy garage which says a lotread more
Jamie H.
18:45 19 Apr 24
Great service (new brake discs and pads) even cleaned and vac'ed the car after!
C J.
12:34 16 Apr 24
Fantastic experience having my car AC serviced today. Five Star Autocentre provided me with a full car check, offering to solve other issues my car had whilst in for it's AC... service, which is hugely appreciated and really reiterates how much they want to help! 😊read more
Jennifer B.
08:49 07 Apr 24
I had a bad crash in the snow resulting in my car not driving properly. Took it in to here after ringing all the other garages I could. They took it in and diagnosed I needed a... new steering rack. Cost a fortune but they went to alot of trouble to get it back on the road ASAP as I need my car for work. Great service from beginning to end, even the receptionists are lovely and keep you informed.read more
Mandy T.
15:10 06 Apr 24
5 star is an absolutely appropriate name for this garage. We were brought here by the RAC when we broke down 80 miles from home whilst returning from holiday. It was extremely... stressful to know we couldn’t get home without the car staying to be repaired. Not only did they allow us the use of a courtesy car but they kept us informed at regular intervals as to progress and were absolutely clear and honest with the price for the repairs required. Finally returned to Huddersfield today to collect our car. It was so lovely to find not only was it fixed but valeted too! If only we lived nearer this would be our go to garage. Thank you so much Asif and the team for truly 5star service!read more
Glyn J.
13:16 02 Apr 24
Great staff, cannot fault the technicians , a very efficient company
TheAlfex
09:22 28 Mar 24
I had an exceptional experience at 5 Star Autocentre, and I can't recommend them highly enough!In particular, I want to express my deepest gratitude to Emma, who went above and... beyond to ensure my experience was nothing short of perfect. Her dedication and attention to detail were evident in every interaction we had. Not only did she provide expert guidance, but she also went out of her way to contact the garage of whom i purchased my car from in order to further raise my concerns off her own back.Overall, my experience at 5 Star Autocentre exceeded all expectations, thanks in large part to Emma's exemplary service. I wouldn't hesitate to return for all my automotive needs, knowing that I'll be greeted with professionalism, expertise, and a genuine commitment to customer satisfaction.Thank you, Emma, and thank you, 5 Star Autocentre, for an outstanding experience!read more
Esther F.
11:43 25 Mar 24
I’ve used Five Star for years and always trust they will look after my car and me, in the process. They really do care about the people as much as the cars. Quality standards and... attention to detail. If you need your car servicing or repairing, I would recommend you see the team here!read more
Mintman 1.
15:17 22 Mar 24
Friendly, professional, knowledgeable and basically exactly as there name suggests... 5 star!
Ben M.
16:38 13 Mar 24
Outstanding service and good customer care. First time to use the service however and I was satisfied with the work done to my car. I would like to recommend for the use their... service.read more
Chris
17:57 12 Mar 24
Excellent service. Used for the first time for some service related work on my BMW, cost and attention to detail, customer care etc. was excellent start to finish. Will be... returning in due course.read more
Paul C.
17:43 29 Feb 24
Asif and the team are really knowledgeable and always willing to help and go that extra mile. I'll only take my pride and joy to Asif (or Matty) and as a bonus, if its and... expensive job, you can pay in 4 installments!read more
Maya
16:37 28 Feb 24
Service is great, Emma was lovely and helped me beyond closing hours when my car broke down🥺.
James M.
10:55 20 Feb 24
My car was repaired to a high standard and the service was excellent.
philip S.
17:35 17 Feb 24
Very efficient and friendly service always use them highly recommended
Cory K.
20:12 14 Feb 24
Great garage talked me through all the steps of what my vehicle will need the did the work pretty fast car works great now also advised me of other things my car could do with and... also gave me some advice on the remap I had on the vehicle great people good advice and they also valeted my car which surprised me would recommendread more
Kiff B.
17:21 14 Feb 24
Great service, very efficient. Good communication, very knowledgeable. Very happy
John B.
13:04 10 Feb 24
I have always found the garage very accommodating and the work carried out thoroughly.
pia mia lia T.
12:21 08 Feb 24
Top notch,very reasonable prices,will recommend 100percent
Ian S.
17:28 06 Feb 24
Great customer service and vehicle maintenance
